Term and Conditions

Last Updated: [Insert Date]

1. General Information

Outlet The Tidy Tots Store is a UK-based online retailer specialising in children’s clothing, accessories, and home furnishings. Our website (www.thetidytots.com) serves customers worldwide (excluding certain Asian countries and remote locations).

2. User Responsibilities

As a user of our website, you agree to:

• Provide accurate, current, and complete information during account creation and checkout
• Use the website only for lawful purposes
• Not reproduce, duplicate, or exploit any portion of the site without express written permission
• Be responsible for maintaining the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account

3. Products & Services

Product Descriptions

We strive to accurately display product colours, sizes, and descriptions. However, slight variations may occur due to monitor settings and manufacturing processes.

Age-Appropriate Products

Our products are designed for children and families. When purchasing:

• Select appropriate sizes based on the provided size charts
• Consider safety recommendations for age-appropriate items

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Lingerie
• Footwear
• Personal accessories

4. Ordering & Payment

Order Process

1. Add items to your cart
2. Proceed to checkout
3. Enter shipping/billing information
4. Review order details
5. Submit payment
6. Receive order confirmation via email

Accepted Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Pricing & Currency

All prices are in GBP (£). We reserve the right to adjust prices due to market conditions or errors. If an error is discovered after order placement, we will contact you before processing.

5. Shipping Policy

Processing Time

Orders are typically processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

Method	Cost	Carrier	Delivery Time
Standard Shipping	£12.95	DHL or FedEx	10-15 business days after dispatch
Free Shipping	Free (orders over £50)	EMS	15-25 business days after dispatch

International Orders

Customers are responsible for:

• Any applicable customs duties, taxes, or fees
• Providing accurate delivery information

6. Returns & Refunds

Return Policy

You may return most items within 15 days of delivery for a refund or exchange, provided:

• Items are in original condition with tags attached
• Original packaging is included
• A Return Merchandise Authorization (RMA) number is obtained

Return Process

1. Email [email protected] within 15 days of delivery
2. Include order number and return details
3. Receive RMA number and instructions
4. Ship items to our returns address

Refund Processing

Refunds are issued to the original payment method within 2 business days after return inspection (3-5 business days after arrival).

7. Intellectual Property

All content on this website (images, text, logos) is the property of Outlet The Tidy Tots Store and protected by copyright laws. Unauthorised use is prohibited.

8. Liability Limitations

Outlet The Tidy Tots Store shall not be liable for:

• Delays or failures in delivery due to circumstances beyond our control
• Minor variations in product colour or texture
• Indirect or consequential damages arising from product use

9. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information.

10. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the site after changes constitutes acceptance of the new terms.

11. Contact Information

For questions about these Terms and Conditions, please contact:

Outlet The Tidy Tots Store
2989 Todds Lane
San Antonio, GB 78205
Email: [email protected]